When I dropped Chandler off I thought if this doesn't work I don't know what else to do. After the first update from Scott, the difference was night and day. As the training went on it was amazing the progress that was made. The videos and pictures really help to ease any worry that you have for your dog. By the end, they were able to take Chandler downtown Hamilton which I never thought possible. When I went to pick Chandler up the training that Scott puts you through is informative and fun. Chandler was responsive right away, even after walking Chandler around my neighborhood Chandler was focused and listened to every command. I highly recommend to anyone that has a dog that pulls, jumps, or anything that is not wanted in your dog. Thank you so much we have a companion we can enjoy and bring happiness to both our lives.